Stakeholder Advisory Services

 A facilitated full-day session with your leadership team to systematically identify, analyse and prioritise your stakeholder landscape and what is important to them.

Tracy leads the session using a structured methodology to draw out what your team already knows, surfaces the gaps and blind spots, tests assumptions and produces prioritised stakeholder and material issues maps to inform engagement strategy.

Pre-session briefing
A conversation with you before the session to understand your operating context, the issues in play and any relationships that need particular attention. We will request access to a variety of existing plans, documents and materials to understand your business and your stakeholders.

Tracy arrives with a working understanding of your environment so the day is spent on analysis, not orientation.

Facilitated full-day session
A structured working session with your team covering two interconnected streams of work:

Stakeholder identification and prioritisation

• Identification of all relevant stakeholder groups across government, regulators, community, industry, media, employees, partners and others specific to your context
• Impact and interest analysis for each stakeholder relative to your current situation, risk profile and objectives
• Relationship health assessment. Where trust is strong, where it is fragile and where it is absent or untested
• Priority ranking and engagement level assignment. Who to manage closely, who to keep satisfied, who to keep informed and who to monitor

Materiality analysis

• For each priority stakeholder group: what do they actually care about? What are their underlying concerns, stated interests and unstated priorities?
• Where do stakeholder concerns intersect with your operational, reputational or strategic risks?
• Which issues, if unaddressed, are most likely to create friction, delay or damage?
• Where do stakeholder priorities create opportunities for trust-building, for collaboration, for demonstrated credibility?

Verbal debrief
At the close of the day Tracy provides a direct debrief on what the assessment reveals including the priority relationships, the issues that are material to each group, the gaps in your current engagement, and the risks and opportunities that deserve immediate attention. This is candid counsel, not a summary of what the group said.

Written summary report
A structured written output delivered after the session covering your prioritised stakeholder list, the material issues identified for each group, relationship health observations, and recommended immediate next steps. Written to be shared with your board or executive if needed.

 The Stakeholder and Materiality Assessment is a diagnostic, not a strategy. It tells you who matters, what they care about, and where the relationships currently stand. Translating that into a deliberate, sequenced engagement approach with messages, methods and a timeline is the work of a Stakeholder Engagement Strategy. The two are designed to work in sequence, with the assessment providing the foundation the strategy is built on. 

Leaders who are entering a new or more complex operating environment, preparing for a significant project or decision with material stakeholder implications or who recognise that their current picture of the stakeholder landscape is incomplete, untested or out of date.

Fixed fee: $4,500 depending on scope, organisation size and delivery methodology. Travel costs may apply depending on location.

Contact tracy@creativeterritory.com or call 0418 251 774 to discuss your situation and confirm scope.

The organisations that manage stakeholder relationships most effectively know who their priority stakeholders are, what matters to each of them and what they are trying to achieve with each relationship. 

Their engagement is sequenced, narrative is consistent and results are measured. They have a strategy to guide effort, built by understanding your risks, stakeholder landscape and organisational objectives. It is also grounded in what your stakeholders actually care about rather than what you assume they do.

 A two-part service. Tracy develops a written stakeholder engagement strategy tailored to your organisation, your context and your objectives. She then provides structured advisory support across three sessions over three months to help you and your team put it into practice.

Stage 1: Document and material review

Tracy begins with a comprehensive review of everything relevant to your stakeholder environment. This typically includes existing stakeholder engagement plans or registers, community and social impact assessments, board and executive papers relating to risk and reputation, regulatory correspondence and compliance history, media monitoring and issues logs, and any other material that illuminates the relationships, issues and dynamics in play. The review is not cursory. It surfaces what exists, identifies what is missing, and builds the factual foundation the strategy will be built on.

Stage 2: Stakeholder engagement maturity assessment

Before the workshops, Tracy conducts a structured assessment of your organisation's current stakeholder engagement maturity using a proprietary assessment tool. This establishes an honest baseline of your capability, systems and relationships as well as where the gaps between current state and what your operating environment demands are most significant. The maturity assessment informs both the workshops and the strategy, ensuring recommendations are grounded in what is realistic as well as what is necessary.

Stage 3: Senior leadership workshop (half day)

The first workshop is with your senior leadership team. The focus is on understanding the organisational objectives and priorities that stakeholder engagement must serve, the risk and reputation considerations that shape the operating environment, the stakeholder relationships that leadership regards as most critical and the constraints and sensitivities that any strategy must account for. Senior leaders set the strategic frame. The engagement team delivers within it.

Stage 4: Stakeholder engagement team workshop (full day)

The second workshop is with the people who do the engagement work including your community relations, government affairs, communications or whoever holds the stakeholder relationships day to day. This is the operational heart of the process. Working through the Stakeholder and Materiality Assessment methodology, the workshop maps the full stakeholder landscape, analyses what is material to each group, assesses the health of current relationships, identifies the issues and dynamics that are shaping stakeholder sentiment, and surfaces the practical knowledge that rarely makes it into formal documents. Where a Stakeholder and Materiality Assessment has already been completed, this workshop builds directly on that foundation.

Stage 5: Strategy development

Drawing on the document review, maturity assessment and both workshops, Tracy develops the written strategy. A draft is provided for your review before the final document is delivered.

A clear, practical document structured around what your organisation needs to do, with whom, and why. It covers:

• Strategic objectives: what the engagement program is designed to achieve and how it connects to your organisational goals and risk profile
• Risk management: how the program addresses specific risks to your organisation
• Current state assessment: an honest summary of where your stakeholder relationships and engagement capability currently stand, including maturity assessment findings
• Stakeholder landscape: your priority stakeholders, what is material to each of them, and the current state of each relationship
• Engagement approach: how you will engage each priority stakeholder, at what level of intensity, through what channels, and with what purpose
• Key messages and narrative: the consistent story you will tell across stakeholder groups, adapted for audience and context, and grounded in what you know matters to them
• Sequencing and timing: the order in which relationships are prioritised and engaged, including dependencies, sensitivities and any windows of opportunity or risk
• Risks and sensitivities: stakeholder relationships or dynamics that require careful management and the approach recommended for each
• Measures of success: how you will know the engagement is working, and what signals to watch for that suggest a relationship or issue needs attention.

A draft is provided for your review and input before the final version is delivered.

Three structured advisory sessions to support you and your team as the strategy moves from document to practice.

Session one: 4-6 weeks after delivery
How the initial engagements have landed. What is working. What needs adjustment. Any stakeholder dynamics that have shifted since the strategy was written.

Session two: 8-10 weeks after delivery
Progress against priorities. Issues or relationships that have become more complex or time-sensitive. Tactical adjustments to approach or sequencing.

Session three: 3 months after delivery
A stocktake of the engagement program as a whole. What has been achieved, where trust has moved, what the next phase should focus on, and whether ongoing advisory support would add value.

Sessions are conducted in person or by video and run approximately 60 to 90 minutes each.

This service does not include stakeholder engagement delivery. Tracy does not attend community meetings, conduct government briefings, manage media or engage directly with your stakeholders on your behalf as part of this scope. The strategy and implementation advisory equip you and your team to lead those engagements with confidence and with a clear sense of purpose. 

Where direct advisory support for a specific engagement is needed, such as preparation for a significant meeting, navigation of a sensitive relationship or development of a specific message, that is available as a discrete service. 

Organisations that need a structured, professional approach to stakeholder engagement because the environment is complex, the stakes are high, the relationships are fragile or the team has not had the capacity or the expertise to make engagement a deliberate strategic priority.

Particularly well suited to organisations preparing for a significant project, approval or decision with material stakeholder implications, managing a contested or sensitive operating environment, rebuilding trust following a period of difficulty or recognising that their current approach to engagement is reactive and needs to become deliberate.

Clients who have completed a Stakeholder and Materiality Assessment will find this service a natural and efficient next step. The strategy is built directly from what the assessment reveals and the engagement team workshop is more focused and productive as a result.

Fixed fee from $15,000 

Where a Stakeholder and Materiality Assessment has been completed immediately prior, a reduced fee of $10,000 applies.

Final pricing is confirmed at scoping. Engagements in more complex stakeholder environments or larger organisations may be scoped at a higher fee. Travel and accommodation costs may apply depending on location.

Contact tracy@creativeterritory.com or call 0418 251 774 to discuss your situation and confirm scope.

 Not every situation calls for a retainer. Sometimes you need one specific thing done well, such as a media interview prepared, an announcement planned, a report written or reviewed or a difficult conversation thought through before it happens. Tracy works with you on the task in front of you, scoped clearly and priced per engagement. 

Discrete engagements are scoped before work begins. Depending on what you need, this might include:

• Media interview preparation: key messages, likely questions, spokesperson coaching
• Announcement planning: sequencing, stakeholder notifications, narrative and timing
• Report or document writing: stakeholder reports, briefing notes, community updates, formal submissions
• Document review: strategic framing, tone, likely reception and risk before anything goes out
• Engagement preparation: objectives, messaging and approach for a specific stakeholder meeting or consultation
• Issue navigation: working through the stakeholder implications of a specific situation before it demands a response.

If what you need isn't on this list, get in touch. If Tracy can help, she will say so. If she can't, she will say that too.

$1,800 per day or $1,100 per half day.

For engagements spanning multiple days or involving written deliverables, a fixed fee is agreed at scoping.

Travel and accommodation costs may apply depending on location.

Contact tracy@creativeterritory.com or call 0418 251 774 to discuss your situation and confirm scope.