Crisis Advisory Services

Most organisations believe they are better prepared for a crisis than they actually are. The Crisis Readiness Review gives you an honest, structured picture of where your organisation stands and where the gaps are before a crisis tests you.

Working with your leadership team, Tracy conducts a facilitated assessment across twelve dimensions of crisis preparedness: from risk governance and documentation to team structure, stakeholder readiness and recovery planning. The result is a clear, prioritised picture of your actual versus desired readiness.

An assessment of where you stand in terms of:

• Risk assessment and mitigation controls
• Crisis governance and decision authority
• Documentation, TARPs and crisis management plans
• Incident, crisis and recovery team structure
• Leadership capability and training
• Recovery readiness and transition triggers
• External stakeholder and regulatory notification obligations
• Critical systems, infrastructure and supply chain resilience

• A completed Crisis Readiness Assessment showing your actual and desired scores across all twelve dimensions
• A written summary of your key gaps and recommended priorities
• A facilitated debrief with your leadership team to discuss findings and agree next steps
• Confidence that your assessment reflects your real operating environment, not a generic checklist
• Access to key tools and templates.

This is a review of your readiness to face a crisis based on your organisation's risk profile, tolerance and appetite. It does not include the work required to fill any gaps identified. 

Leadership teams who want to understand their genuine state of preparedness. Particularly relevant ahead of a known high-risk period, following a near-miss or incident or as part of an annual risk review. Also useful for boards seeking assurance on crisis governance.

Fixed fee: $2,000-$3,500 depending on scope, organisation size and delivery methodology. 

Includes pre-work, facilitated assessment session, written summary, debrief and access to defined R2R Crisis Tools and Templates. This service is included at no additional cost for Crisis Counsel on Call clients.  

When a crisis breaks, you need experienced counsel immediately. Immediate Response Advisory involves us immediately stepping in alongside your leadership team in the acute phase of a crisis to provide real-time counsel on decisions, communication, stakeholder management and leadership posture.

Tracy has not only advised leaders through crises but led the response herself. That experience changes the quality of counsel available in the room. She knows what it feels like to make high-stakes decisions with incomplete information and she knows where leaders are most likely to go wrong.

• Immediate clarity on leadership posture and what the situation actually requires
• Counsel on what to say, what not to say, and how to sequence stakeholder communication
• Support in structuring the response including governance, decision authority, team roles and rhythms
• A calm, disciplined presence that helps leaders slow down and make better decisions under pressure
• Direct experience across fatalities, natural disasters, environmental incidents, infrastructure failures, cultural heritage crises, cyber events, conduct matters and reputational emergencies

As early as possible. The first hours of a crisis are when the most consequential decisions are made, often with the least information and the most pressure. Calling Tracy early does not commit you to a lengthy engagement. It gives you an experienced perspective at the moment it matters most.

Do not wait for normal business hours if the situation is urgent.

Activated on a day rate basis. A minimum commitment applies to account for mobilisation and the intensity of the acute phase. Travel and expenses are additional. Contact Tracy directly.

Once the immediate crisis has passed, most organisations move quickly back to business as usual. While investigations to find the root cause of the incident or event are common, questions about how the crisis was handled are generally not asked.

The Post-Crisis Independent Review looks at how your organisation led through the crisis: the decisions made, the posture adopted, the communication managed and the team structures that did and did not work. It is not a legal investigation, but an objective, experienced external lens from someone who has both led crises and advised on them.

• How and when crisis governance was activated and whether authority was clearly understood
• Leadership posture and decision-making quality across the phases of the crisis
• Stakeholder communication, including what was said, when and how it was received
• Team structure and functioning under pressure
• The transition from response to recovery
• What the organisation learned and whether that learning has been embedded

• A structured written report with findings and prioritised recommendations
• A confidential debrief with the CEO or GM
• A presentation to the board or leadership team, if required
• Practical recommendations that can be embedded into plans, governance frameworks and training

Organisations that have been through a significant crisis and want an objective external view of how they performed. Boards seeking assurance on crisis governance. Organisations where insurers or regulators have recommended an independent review. Leaders who responded well and want to embed the learning before they forget it.

Investment

Fixed-scope project which will take two to three weeks to complete, depending on complexity. Deliverables, timeline and access arrangements are agreed at the outset. 

Priced as a project fee. Contact Tracy to discuss scope.

Fixed-scope project which will take two to three weeks to complete, depending on complexity. Deliverables, timeline and access arrangements are agreed at the outset. 

Priced as a project fee. Contact Tracy to discuss scope.