Crisis services for small business

 When something goes wrong, the businesses that come through it best aren't always the biggest or the best resourced. They're the ones where the owner had thought about it before it happened. 

A fire, a cyber-attack, a key staff member walking out, a cyclone, a customer complaint that goes viral. These things happen to good businesses every week.

I've spent more than 30 years helping leaders through crises, and I've written Second Storm: Crisis Leadership for Small Business specifically for small business owners. 

These services are practical, one-on-one and built around your business.

Every service below stands on its own. Start wherever makes sense for your business.

Sit down with me, along with one or two of your key people if you like, and we'll work through my crisis readiness matrix together. You'll walk away knowing:

• Where your business is exposed
• How ready you really are if something goes wrong
• The two or three things worth fixing first.

We'll look at:

• Risk assessment
• Controls and mitigation
• Scenarios and planning
• Crisis team members
• Training
• Financial resilience
• Insurance
• External stakeholders
• Systems and infrastructure
• Employees
• Supply chain

You will receive an editable version of the readiness assessment so you can rerun it at any time if your circumstances or readiness change. You will also take home a copy of Second Storm: Small Business Edition, so you can keep working on it at your own pace.

Investment: $250, including the book

We work through the risks that could hurt your business, including money, people, systems, suppliers, reputation and weather. Then we rank them and agree what you can do about each one. 

You finish with a working risk register you actually understand and can keep updated.

You receive:

• Your risk register and matrix
• Fully editable template that you can update at any time.

Investment:

• Finish it yourself: we work through your risks together in the session, then you take my template and finish the register yourself. $600
• I'll finish it for you: we work through your risks together, then I complete the register and send it back to you, ready to use. $1,200

We start with a quick look at your biggest risks, then build a simple crisis plan. It covers who does what, who you call first, what you tell staff and customers, and how you keep trading while you deal with it. It's short enough to use under pressure and clear enough that someone else could pick it up if you're not there.

You receive:

• Your crisis plan, tailored to your business
• Key messages for your specific risks: what to say to staff, customers, suppliers and the media in the first hours (drafted by me with Done for you, or a template with Do it yourself)
• Key contact and first-hours checklists

Investment:

• Finish it yourself: we map out your plan together in the session, then you take my templates, including one for your key messages, and finish it yourself with the guidance in by book Second Storm: Crisis Leadership for Small Business. $1,500
• I'll finish it for you: we map out your plan together, then I write it up, draft your key messages, and send it back to you, ready to use. $3,000

When something goes wrong, the first few hours matter most. I can help you decide what to do next, what to say and who to tell.

Investment: Charged at hourly or daily rates depending on your needs.  Contact Tracy directly.